How to reduce no-shows at consultations and hearings with automatic reminders

A booked consultation that doesn't happen is the lawyer's time wasted. A hearing the client misses can mean the case being dismissed or a default. Most of the time, the cause is simple: forgetfulness.

The reminder sequence that works

1. When booking: a confirmation with date, time, address or link;
2. A few days before: a reminder with the list of documents;
3. The day before: a short reminder asking for confirmation;
4. On the day: a message with the address or access link.

Ask for confirmation

A simple reply ("confirmed") lets you rearrange the calendar in advance when the client can't make it.

Personalize the message

The client's name, the type of appointment and a specific instruction ("bring your employment record booklet") make sure the message is read — not ignored like advertising.

For hearings, reinforce the guidance

Explain what will happen, appropriate attire, the arrival time and, for video hearings, how to test camera and audio in advance.

How IntegraLegal solves this

IntegraLegal sends automatic appointment reminders via WhatsApp, straight from the firm's calendar. Clients book consultations through WhatsApp with the bot, receive the confirmation and reminders, and your team doesn't have to send a single message.

Put an end to empty slots: try it free for 7 days.

Read also

• Hearings without delays: how to organize the firm’s calendar
• A WhatsApp bot for law firms: 24/7 service without losing the human touch
• Client service that generates referrals: the client experience in legal practice

Notice: this content is for information only. It does not replace a lawyer's analysis of the specific case. Always check the legislation, case law and rules in force on the date of your consultation.